Privacy Policy / Terms & Conditions
The Original London Sightseeing Tour Limited (a subsidiary of ARRIVA plc whose registered office is Admiral Way, Doxford International Business Park, Sunderland, Tyne and Wear, SR3 2XP) takes the privacy of its customers very seriously. Please read the following privacy policy very carefully so that you fully understand how we will treat your personal data when you use our website and online booking facility. We assure you that we will only use your personal data as specified below and only for legitimate business reasons.
WHEN WE WILL COLLECT DATA. We can collect data from a variety of sources:
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When you purchase products from our website or online booking facility
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When you purchase services from our website or online booking facility
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When you request information or subscribe to our newsletter
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When you speak to our customer service representatives
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When you complete surveys
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Via implicit data capture measures when we study which web pages you read most and the use of cookies
In any of the above instances the data we collect could be personal data
WHAT DO WE DO WITH YOUR PERSONAL DATA? When you buy anything from our website or online booking facility, we may need to collect data about you to process the sale, fulfil your order and provide you with the service you expect. This data may include, but is not limited to, details such as your name, your address, and your credit card details. Unless we have your express consent we will only disclose personal data to third parties if this is required to complete the transaction with us. When we are legally obliged to disclose data, we will. The Original London Sightseeing Tour Limited retains and uses your personal data to provide you with the best service and to keep you informed of special offers which we think will interest you. We may use the data to process any transactions you authorise with us and for internal administration and analysis. We will not sell, rent or trade your data to third parties for marketing purposes without your express consent.
COOKIES. Cookies are small files, which are sent to your browser and stored on your computer's hard disc. If you complete a transaction with us your computer will store an identifying code in the cookie. This means that you do not have to type in the full web address each time you wish to return to the site. Other than this, we will not store any other information in the cookie, or use it for any other purpose.
DATA PROTECTION. In the UK we are registered in accordance with current data protection legislation. Registration number Z5502870
CONSENT. By disclosing your personal data to us using the website, online booking facility or by telephone, you consent to the collating, storing, and processing of your personal data by The Original London Sightseeing Tour Limited in the manner as set out in this privacy policy.
1. All sales are final: tickets cannot be exchanged or money refunded by The Original London Sightseeing Tour.
2. Online tickets are booked on the understanding that the ticket confirmation despatched either by “UK Post” or International Post” or “Print at Home” are pre-paid vouchers which must be redeemed for a valid ticket to travel on arrival in London. If you select “Collect from Venue” as a delivery method you will be issued with an e-mail confirmation which must be redeemed for a valid ticket to travel at The Original London Visitor Centre located at 17-19 Cockspur Street off Trafalgar Square.
3. The ticket to travel is valid for use on The Original London Sightseeing Tour as a hop-on hop-off ticket for 24 hours from the time and date stated on the ticket.
4. Pre-paid vouchers or tickets to travel obtained from an unauthorised source, stolen, copied illegally or counterfeit will be seized and cancelled without compensation. No travel will be permitted.
5. A child is defined as being aged from 5-15 years inclusive. Only one child, under 5 years old, per adult may travel for free provided they do not occupy a seat to the exclusion of a fare-paying passenger. All children must be accompanied by an adult.
6. The ticket to travel remains the property of the company and must be made available for inspection by the driver, guide or any official of the company on demand.
7. The ticket to travel is not transferable.
8. The Original London Sightseeing Tour will make every effort to maintain a regular and frequent service, but does not guarantee to do so. The Original London Sightseeing Tour shall not be in any way liable to the ticket holder for loss, damage, inconvenience or delay in consequence of any failure, alteration, suspension, cancellation or termination of service.
9. Receipt of the ticket without immediate objection shall be deemed acceptance of, and agreement to the above conditions, and the company’s full Conditions of Carriage (which are available for inspection).
10. Individual tour tickets booked online are valid for redemption up to 6 months from the date of purchase.
11. The full conditions of carriage are available on request via e-mail by typing “Conditions of Carriage” in the subject box info@theoriginaltour.com.
12. Online Fast Track attraction tickets are available through The Original London Sightseeing Tour website for: Madame Tussauds, Tower of London and London Dungeon. The Fast Track service is operated by the individual attractions.
13. Entry into the attractions: Madame Tussauds, Tower of London and London Dungeon are subject to the individual venue’s own terms and conditions. The Original London Sightseeing Tour has no control over or responsibility for waiting times.
14. ‘Print at Home’ tickets must be validated and exchanged at any one of these start points: The Original London Visitor Cetnre (17-19 Cockspur Street in Trafalgar Square), Grosvenor Gardens (Victoria) or Piccadilly Circus (Whitcomb Street). If you select “UK Post” or International Post” as a delivery method then your attraction tickets must be exchanged directly with the named attraction. If you select “Collect Tickets” as a delivery method you will be issued with an e-mail confirmation, which must be redeemed for a valid attraction ticket at The Original London Visitor Centre located at 17-19 Cockspur Street just off Trafalgar Square.
15. For 'Print at Home' bookings please ensure you have a working printer before proceeding, as you will need to print your voucher. Please print and bring it with you on day of travel. NO TICKET NO ADMISSION.
16. When validating 'Print at Home' vouchers the customer must show the relevant Credit Card.
17. Group rates and concessionary fares may be available directly from the attractions.
18. ‘Print at Home’ tickets for the Tower of London & London Dungeon must be redeemed within three months from the date of purchase.
19. ‘Collect Tickets’ purchases must be collected from the The Original London Visitor Centre located at 17-19 Cockspur Street just off Trafalgar Square.
20. The free river cruise ticket has no commercial value. The cruise is operated by City Cruises Ltd and is offered as strictly subject to availability.
21. Walking tours are included free with an Original Tour ticket but can be purchased separately from our sales staff at £5 each. Walking Tours are strictly subject to availability, no refund if walking tours are unable to operate.